Account Deletion

1.1 You have the right to delete your Daresni account and to request the removal of your personal data, in accordance with the Personal Data Protection Law No. 30 of 2018 (the “PDPL”) and our Privacy Policy.

1.2 This Policy explains how to make a deletion request, how we verify it, what data is deleted, what may be retained, and how deletion affects any active Bookings, Payouts or obligations.

1.3 This Policy should be read together with our Terms & Conditions and Privacy Policy.

2.1 Option A — Delete in-app (recommended)

2.1.1 Open the Daresni app and make sure you are signed in to the account you wish to delete.

2.1.2 Go to Profile Settings — tap your profile icon, then Settings, then Account.

2.1.3 Select “Delete My Account” at the bottom of Account settings, and confirm when prompted.

2.1.4 Confirm deletion — confirm that you understand deletion is permanent. You will receive a confirmation email once deletion is complete.

2.2 Option B — Request by email

2.2.1 Send a request to admin@daresni.net with the subject line “Account Deletion Request”, including your full name, registered email address, registered phone number, and account type (Student, Parent/Guardian, Tutor, Coach or Institute).

2.2.2 Verified requests are processed within 30 calendar days.

3.1 To protect your account, we may take reasonable steps to verify your identity before processing a deletion request. We may decline a request where we cannot verify that it is genuinely made by, or on behalf of, the account holder.

3.2 For accounts operated by a Parent or Guardian on behalf of a minor, the deletion request must be made by the Parent or Guardian who holds the account.

4.1 Subject to the retained categories in Clause 6, deletion removes or anonymises:

• your full name, email address, phone number and profile details;
• your Tutor, Coach, Student or Institute profile and subject or activity listings;
• uploaded profile photographs and identity-verification documents;
• saved preferences and notification settings;
• booking and session history linked to your profile, to the extent permitted by law;
• ratings and reviews attributed to your account; and
• professional qualifications uploaded to your profile.

5.1 Before you delete your account, you should complete or cancel any active or upcoming Bookings. Deletion does not, by itself, cancel a Booking or discharge obligations that have already arisen.

5.2 Any refund, cancellation or Payout relating to a Booking is handled in accordance with the cancellation, refund and payout provisions of the Terms & Conditions. Charges may apply to Services cancelled within the applicable time period (for tutor and coach tuition, cancellations within 24 hours of the Session are non-refundable).

5.3 Outstanding amounts owed to or by you, and any dispute in progress, may be resolved before or after deletion using the records we are permitted to retain.

5.4 For Providers, any Payout due for completed Services will be processed to your registered payout details in the ordinary course; ensure these are correct before deletion.

6.1 We may retain limited data after deletion where necessary to comply with legal obligations, resolve disputes, prevent fraud, and enforce our agreements. Indicative categories and periods are:

6.2 Retained data is kept secure, access is restricted, and it is deleted or anonymised once the applicable period ends and it is no longer required.

6.3 Where we are subject to a legal hold or an ongoing investigation, relevant data may be retained until the matter is resolved, regardless of the periods above.

7.1 Personal data may persist in secure, access-controlled backups for a limited period after deletion from active systems, and is overwritten or deleted in the ordinary backup cycle.

7.2 Where we anonymise rather than delete data, it is stripped of identifiers so it can no longer be linked to you, and may be retained for statistical or analytical purposes.

8.1 Before requesting deletion, you may request a copy of your personal data by emailing admin@daresni.net with the subject “Data Portability Request”. We will respond within 30 calendar days.

8.2 Because deletion is permanent, we recommend downloading any receipts, records or information you may need before your account is deleted.

9.1 Verified deletion requests are processed within 30 calendar days. You will receive written confirmation to your registered email address once deletion is complete.

10.1 If you are a Tutor, Coach or Institute, deletion removes your public listing so that new Bookings can no longer be made with you. Records necessary for completed transactions, Payouts, Commission, tax and dispute resolution are retained as set out in Clause 6.

10.2 Reviews and ratings attributed to your account are removed on deletion, subject to any records we must retain for legal or anti-fraud purposes.

11.1 Deletion is permanent and a deleted account cannot be restored. You are welcome to create a new account in the future, subject to the Terms & Conditions; a new account will not restore any previous data, history, ratings or Commission tier.

12.1 If you believe your deletion request has not been handled appropriately, please contact us first at admin@daresni.net. You may also lodge a complaint with the Personal Data Protection Authority of the Kingdom of Bahrain, established under Law No. 30 of 2018.

13.1 This Account Deletion Policy is governed by the laws of the Kingdom of Bahrain, including the Personal Data Protection Law No. 30 of 2018.

14.1 For questions about your deletion request or your personal-data rights, contact our Support Team:

• Email: admin@daresni.net
• Phone: +973 3366 2333
• Address: Daresni Education and Training, Unit 50, Building 2919, Road 3444, Block 934, Riffa, Kingdom of Bahrain
• Website: www.daresni.net • Instagram: @daresni.bh • Facebook: @daresni.bahrain • Twitter/X: @daresni.bh

See also: Privacy Policy • Terms & Conditions