Privacy Policy

1.1 This Privacy Policy applies to all personal data we process about Users of the Platform, including Students, Parents, Guardians, Tutors, Coaches, Institutes, and Course and Camp providers, whether located in the Kingdom of Bahrain or, for international online Services, abroad.

1.2 Capitalised terms have the meaning given in the Terms & Conditions unless defined here.

1.3 By using the Platform, you acknowledge that your personal data will be processed as described in this Policy. Where the PDPL requires consent, we will obtain it as described below.

2.1 The data controller responsible for your personal data is Daresni Education and Training, CR No. 120812-1, of Unit 50, Building 2919, Road 3444, Block 934, Riffa, Kingdom of Bahrain.

2.2 A data controller is the person who determines the purposes and means of processing personal data and is responsible for complying with the PDPL. You can reach us for any privacy matter using the details in Clause 21.

3.1 We process personal data in accordance with the PDPL and the resolutions and guidelines issued under it. Supervision and enforcement of the PDPL are carried out by the Personal Data Protection Authority (the “Authority”), whose functions are exercised under the Ministry of Justice, Islamic Affairs and Waqf of the Kingdom of Bahrain.

3.2 Where we process data of individuals located outside Bahrain, or use processors located abroad, we apply the safeguards described in Clause 11.

4.1 We collect the following categories of personal data:

4.2 Identity and account information

• full name, email address, mobile number, profile photograph, date of birth, gender and address details;
• account type (Student, Parent/Guardian, Tutor, Coach or Institute) and login credentials.

4.3 Educational and professional information (Providers)

• qualifications, experience, subjects or activities offered, availability and pricing;
• identity and verification documents submitted for KYC and certification (treated as confidential).

4.4 Booking, payment and transaction information

• booking and session history, attendance, ratings and reviews;
• payment records, payout details and Commission records. We do not store full card numbers; card payments are handled by our payment processors.

4.5 Communications

• messages sent through the Platform, support requests, and other correspondence with us or, where applicable, with other Users.

4.6 Technical and usage information

• IP address, device identifiers, browser type, operating system, app version, and usage and analytics data;
• cookies and similar technologies (see Clause 8).

4.7 Sensitive data

4.7.1 We do not seek to collect sensitive personal data (such as data revealing health, religious belief or similar) except where strictly necessary and permitted by the PDPL, and, where required, with your explicit consent.

5.1 We collect information: (a) directly from you when you register, complete a profile, make a Booking, upload documents, communicate or contact us; (b) automatically when you use the Platform, through cookies and analytics; and (c) from third parties such as payment processors and verification providers, where lawful.

6.1 Under the PDPL, we process personal data only where there is a lawful basis. Depending on the activity, we rely on one or more of:

• Consent — your explicit consent, for example to certain marketing, to processing of sensitive data, or to transfers outside Bahrain, which you may withdraw at any time;
• Performance of a contract — to create your account, process Bookings and payments and deliver the Service;
• Compliance with a legal obligation — to meet tax, commercial, anti-money-laundering, safeguarding and other legal requirements;
• Legitimate purposes — to secure and improve the Platform and prevent fraud, in a manner that does not override your rights and interests.

7.1 We use personal data to:

• create and manage user accounts and profiles;
• facilitate session Bookings and process secure payments, Payouts and Commission;
• verify Tutors, Coaches and Institutes through identity and document review, and manage “Certified” status;
• operate, maintain, personalise, secure and improve the Platform and user experience;
• detect, prevent and investigate fraud, misuse, safeguarding concerns and unauthorised activity;
• send booking confirmations, reminders, service messages and important updates;
• respond to enquiries, complaints and support requests, and resolve disputes;
• comply with legal obligations and enforce our Terms; and
• send marketing communications where you have consented (see Clause 17).

8.1 Our website uses cookies and similar technologies to operate the Platform, remember your preferences, analyse usage and improve performance. By using the Platform you consent to our use of cookies as described here and in any cookie banner or settings we provide.

8.2 The main categories of cookies we use are:

8.3 You can control cookies through your browser or device settings. Disabling certain cookies may affect how the Platform functions.

9.1 We share personal data only as necessary and as described below. We do not sell your personal data.

9.2 With other Users

9.2.1 To enable Bookings, limited profile information is shared between Users and Providers, such as Provider profiles, subjects, availability, ratings and, for a confirmed Booking, the information reasonably needed to deliver the Service (for example, the name, date, time and location or online link).

9.3 With service providers (processors)

9.3.1 We share data with trusted third parties who process it on our behalf under contractual obligations of confidentiality and security, including: payment processors; cloud hosting and storage providers; communications, SMS and email providers; analytics providers; and identity-verification services.

9.4 For legal, safety and safeguarding reasons

9.4.1 We may disclose data where required by law, court order or a competent authority, to comply with the PDPL, to protect our rights or property, to prevent fraud or harm, or to safeguard the vital interests of any person, including a minor.

9.5 Business transfers

9.5.1 If Daresni is involved in a merger, acquisition, financing or sale of assets, personal data may be transferred as part of that transaction, subject to this Policy and applicable law.

9.6 We do not provide or sell individual data to third parties, except that we may share aggregated or anonymised data, and limited data with analysts or researchers on a lawful basis, in a manner that does not identify you.

10.1 We may use limited automated processing to personalise search results, detect fraud and calculate Commission tiers. We do not make decisions producing legal or similarly significant effects about you based solely on automated processing without a lawful basis, and you may contact us to request human review where such processing applies.

11.1 Some of our service providers may be located outside the Kingdom of Bahrain. Under the PDPL, personal data is not transferred outside Bahrain without your specific consent, unless the transfer is to a country or territory approved by the Authority, or another lawful basis or authorisation applies.

11.2 Where we transfer data internationally, we take reasonable steps to ensure an adequate level of protection through appropriate safeguards, such as contractual protections with the recipient.

12.1 We implement reasonable technical and organisational safeguards designed to protect personal data against loss, misuse and unauthorised access, disclosure, alteration or destruction. Uploaded verification documents are treated as confidential, and only “Certified” or “Uncertified” status is displayed to Users.

12.2 You are responsible for keeping your login credentials confidential. No system is completely secure, and we cannot guarantee absolute security; to that extent you use the Platform at your own risk.

12.3 Where a personal-data breach is likely to cause significant harm, we will act in accordance with the PDPL, including notifying the Authority and affected individuals where required.

13.1 We retain personal data only for as long as necessary to provide the Service, maintain business records, resolve disputes, and meet legal, tax and regulatory requirements. When data is no longer needed, we delete or anonymise it.

13.2 Indicative retention periods for data retained after account closure are set out below and also appear in our Account Deletion Policy.

14.1 Subject to the conditions and exceptions in the PDPL, you have the right to:

• be informed whether we process your personal data, and to receive information about the processing;
• access your personal data and obtain a copy;
• rectify inaccurate, incomplete or outdated data;
• block or erase data where its processing breaches the PDPL or would cause you unwarranted substantial harm;
• object to direct marketing, including behavioural targeting and marketing sent by SMS or email;
• withdraw consent at any time, without affecting processing already carried out;
• data portability — to request a copy of certain data you provided; and
• complain to the Authority (see Clause 20).

15.1 You may exercise your rights by contacting us at admin@daresni.net through our official support channels. We may need to verify your identity before acting on a request.

15.2 We will respond within the timeframe required by the PDPL and, in any event, aim to respond to access, portability and deletion requests within 30 calendar days. Where a request is complex, we will keep you informed.

16.1 The Platform is intended for account holders aged 18 and over. A Parent or Guardian may create an account and book Services for a minor, and is responsible for the minor’s information and use of the Platform.

16.2 We encourage active parental involvement whenever a minor uses the Platform, and a responsible adult must be present during any Session involving a minor, as set out in the Terms & Conditions. If you believe we have collected data from a minor without appropriate parental involvement, please contact us so we can take appropriate action.

17.1 We send marketing communications only where permitted by law or where you have consented. You may opt out at any time using the unsubscribe link, your account settings, or by contacting us. We will still send essential service messages relating to your account and Bookings.

18.1 The Platform may contain links to, or integrations with, third-party websites and social-media platforms (including our Instagram @daresni.bh, Facebook @daresni.bahrain and Twitter/X @daresni.bh) that we do not control. This Policy does not apply to those third parties, and we encourage you to review their privacy notices.

19.1 We may update this Policy from time to time. Updates will be published on the website or in the app, and the “Last Revised” date will be updated. Your continued use of the Platform after publication constitutes acceptance of the updated Policy.

20.1 If you have a concern about how we handle your personal data, please contact us first so we can try to resolve it. You also have the right to lodge a complaint with the Personal Data Protection Authority of the Kingdom of Bahrain, established under Law No. 30 of 2018.

21.1 For any question about this Policy or your personal data, contact our Support Team:

• Email: admin@daresni.net
• Phone: +973 3366 2333
• Address: Daresni Education and Training, Unit 50, Building 2919, Road 3444, Block 934, Riffa, Kingdom of Bahrain
• Website: www.daresni.net • Instagram: @daresni.bh • Facebook: @daresni.bahrain • Twitter/X: @daresni.bh

See also: Terms & Conditions • Account Deletion Policy