17. Cancellations, Refunds and No-Shows
24-HOUR CANCELLATION RULE
For tutor and coach tuition, cancellations must be made more than 24 hours before the Session starts to qualify for a refund. Cancellations made 24 hours or less before the Session are not refundable.
17.1 Tutor and Coach tuition
17.1.1 A User may cancel a booked Session more than 24 hours before the confirmed start time and receive a full refund.
17.1.2 A cancellation made 24 hours or less before the confirmed start time is not eligible for a refund, and the Session fee is forfeited, save where the law provides otherwise for a consumer or where Daresni exercises discretion in exceptional circumstances.
17.1.3 If the Provider fails to deliver the Service, does not show up without reasonable explanation, or cancels without notice, the User receives a full refund.
17.1.4 A Provider may cancel a booked Session, even after payment, in which case the User receives a full refund.
17.2 Institutes, Courses and Camps
17.2.1 A User may cancel more than 24 hours before the Course or Camp start and receive a full refund.
17.2.2 Refunds relating to a Course or Camp after it has commenced are the responsibility of the Institute or Camp provider, in accordance with Clause 15.2 and subject to applicable consumer-protection law.
17.3 General
17.3.1 Refunds are made to the original payment method within a reasonable period after the refund becomes due. Bank or processor charges may affect the timing of receipt.
17.3.2 Nothing in this Clause limits any mandatory right you may have under the consumer-protection laws of the Kingdom of Bahrain.
| Scenario | Refund to User |
|---|---|
| Tutor/Coach — User cancels > 24h before Session | 100% (full refund) |
| Tutor/Coach — User cancels ≤ 24h before Session | No refund (fee forfeited) |
| Tutor/Coach — Provider no-show / cancels | 100% (full refund) |
| Course/Camp — User cancels > 24h before start | 100% (full refund) |
| Course/Camp — cancellation after start | Per Institute/Camp provider; subject to consumer law |